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Let's build a topic to answer employee questions about taking time off. The core of building a bot in Power Virtual Agents is to build topics that can respond to different user inquiries. Go to the topic list by selecting Topics in the side navigation pane.ДЄ bot comes with a collection of topics that defines the bot's interaction with end users. Build an employee time-off topic for common time-off queries Now that the bot is created, we can go ahead and start adding content to the bot. The default language is based on the Teams client language which you can change if you want. You can create a new team if necessary, before you add a bot to it.ДЇill in the bot name and language in the bot creation window. Let's create the bot in the Contoso HR Team since you are part of Contoso HR.

Pick which team you want the bot to be managed by. To make it easier to get back to, select and hold (or right-click) the Power Virtual Agents icon and select Pin. This is where Teams users can come and build bots without needing to leave the Microsoft Teams interface. The app is added and visible in the side navigation bar in Teams, and the app opens to the Power Virtual Agents Home page.

Select the Power Virtual Agents app and then Add for me.

You'll see the Power Virtual Agents app from Microsoft Corporation in the search results.

Go to the Microsoft Teams app store and search for power virtual agents.

Start by launching the Power Virtual Agents app in Microsoft Teams:

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Install the Power Virtual Agents app in Microsoft Teams This section of the guide looks at how you - as the bot author - can create and publish a bot. Employee chats with the bot to ask about time off.Make the bot available to other employees.Open the bot in Teams to chat with it like any employee would.Enhance topic to handle more complex queries by escalating to HR experts.Build an employee time-off topic for common time-off queries.

Install the Power Virtual Agents app in Microsoft Teams.

Once this bot is published, Contoso employees can access HR information in Microsoft Teams without needing to search the company's intranet. The bot can also contact human HR experts and notify them that an employee needs help for uncommon scenarios. This bot will answer common HR questions, such as those related to time off, with relevant information from the company's internal knowledge base. You are from Contoso HR and need to build a human resources (HR) support bot in Microsoft Teams.

Learn more about what you can do with Power Virtual Agents.

This is just one example of many use cases of Power Virtual Agents chatbots in Teams. If not, the bot allows the user to submit a query which then gets posted to a pre-configured team of experts who can provide support by acting upon the notifications from within their team itself. An employee can ask the bot a question and the bot responds with an answer if the bot has content for it.

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In this guide, HR Support bot is a friendly question and answer bot that brings a support professional expert from the HR team into the loop when it is unable to help.

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How to test, publish, and share the bot with the organization.

How to build and enhance topics that answer common HR-style questions.

How to create a bot in the Power Virtual Agents app in Microsoft Teams.

The scenario and how to map what your needs are to what a chatbot can do.

To help you get started making bots, we've created an end-to-end guide that takes you through all the steps needed to make a human resources bot. You should also consider if the person has follow-up questions or concerns. When you create chatbots, there are lots of things you need to think about, such as the sorts of questions someone might ask it, the different ways they might ask the question, and what the answer should be. With our latest Teams integration, you can create, author, test, and publish your bot into Teams all within the Microsoft Teams interface. Power Virtual Agents empowers anyone in the organization to build chatbots with our built-in natural language processing and no-code graphical interface.

Power Virtual Agents app in Microsoft Teams.

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